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Warranty


Statement of warranty
EverJade Bamboo Flooring Warrants for a lifetime to the original purchaser its bamboo flooring to be free from defects in material and workmanship for residential use, 10 years for commercial application if the flooring has been installed in accordance with specification guidance and the installation instruction furnished for the product. This warranty covers the following:

Pre-Installation Warranty: Installer should inspect each EverJade Bamboo plank for quality, color and finish before installation. If not 100% satisfied, you just return the uncut plank to your dealer. EverJade will replace it at no cost (material only). EverJade and its distributor will not take responsibility for complain about any quality and color variation of EverJade Bamboo flooring after installation, except for the cases described in pre-finish and lifetime structural warranty.

Pre-Finish Warranty: EverJade Bamboo warrants that EverJade pre-finished surface of lacquer will not wear through under normal residential traffic condition for full 20 years(10 years for commercial use), from the date of original purchase. EverJade will replace any defective planks (material only) if pre-finished surface wear through in the warranty period.

Lifetime Structural Warranty: EverJade will replace an defective planks caused by separation of laminated boards, unsightly cupping of planks, bucking due to expansion and warping of boards at no cost (materials only) for as long as you own the home (commercial-10 year).

Caution: Bamboo flooring are manufactured in accordance with accepted industry standards, which permit defect tolerance, which should not exceed 5%. You accept the products as it is when you complete installation except for structure lamination problem, because Bamboo is a natural fiber, variations in color naturally occur. Each box should be inspected for difference in color and staggered throughout the flooring.

Exclusions from Coverage: This warranty is valid only if the owner can provide an original proof of purchase and is the original owner of the flooring. EverJade bamboo flooring cannot guarantee abuse, pets, indentations, scratches, or insufficient protection on furniture, failure to follow all the manufacturer specific written installation instruction, improper maintenance, or improper alterations of original manufactured product. It is important to maintain a stable relative humidity rate between 40% and 45% in the home.

Limitations: Unless otherwise precluded by the law in your state the above warranties are the complete warranties offered by EverJade and are in place of all other express and /or statutory warranties including the implied warranties of merchantability and fitness for a particular purpose and EverJade does not assume the liability for incidental or consequential damage.

 


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Yijia Jiayuan Zone, Tongzhou Xinhua Street, Beijing, China
Tel: +86-10-86563588   Mobile Phone(whatsapp): +8613811860766   Email: info@everjadebamboo.cn
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